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Vincent Palumbo
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Vincent Palumbo

Excellent advice, with superbly illustrated well made points as examples to follow as a guide. I could not agree more that customer opinions and feedback are very important resources which are essential for future success.

Michelle
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Really enjoyed this article. Since I run a craft chocolate subscription company, not only am I selling to customers but am also a B2B customer buying from chocolate makers. And not once have any of them contacted me as a customer to see if I need help with anything or how the process can be improved. Having contacted my own customers, I found some really useful information but can’t implement it without the help of the chocolate makers. As they don’t seem that interested in helping me to promote their products. So am stuck between a rock and a hard place. Very insightful article.

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